Privacy Policy
Last updated: 2026 • ©sql.ssl 2026
We at Fahad Asi Manea Al-Zaferi Co respect your privacy. This page explains what information this website collects and how it is used.
1. What we collect
- Order details: your name, phone number, delivery location (address and map point), and the products you order.
- Payment proof: if you pay by WAMD, you may upload a payment screenshot so the shop can verify your payment.
- Basket (cart): saved locally in your own browser so your selected products stay when you move between pages.
- Basic visit statistics: anonymous visitor IDs and timestamps to count how many people visit the shop website.
- AI assistant messages: the text you type and any photo you send, only to find products for you.
2. How it is used
- To prepare and deliver your order and contact you about it.
- To verify WAMD payments (screenshot is seen only by the shop admin).
- To show the shop owner live sales, orders and visitor statistics.
- To answer your questions in the AI assistant and search products (including from photos you send).
3. Sharing
When you press Submit Order, your order details are sent to the shop's WhatsApp so the shop can process it. We do not sell or share your data with advertisers or any other third parties.
4. Where data is stored
Order data is stored on secure Google Firebase servers and payment screenshots on Cloudinary. Only the shop administrator can open the admin panel and view orders.
5. Cookies & local storage
This website uses your browser's local storage for your basket, language preference of the translate widget, and your visitor ID. You can clear them anytime from your browser settings.
6. Delivery
Standard delivery is 24 hours from the moment your order is confirmed by the shop. You will receive the expected delivery date and time on WhatsApp, and you can follow your order live in My Orders. Delivery is available only inside the shop's delivery area; if your area is not covered we will tell you before you pay.
Delivery is free for orders above the free-delivery limit shown on the product page. For smaller orders a delivery fee may be added — it is always shown on the checkout screen before you submit.
7. Returns & exchanges
- If the item is faulty, damaged or not as described: report it within 5 to 10 days of delivery and we will replace it or refund you.
- If you simply changed your mind: a return is accepted only while the item is unopened, unused and in its original packaging, within the same 5 to 10 day window.
- How to start a return: send us a message on WhatsApp or call the owner on +965 99529389 with your order number and a photo. You can also use the Report an issue page.
- Refunds are made back to the same payment method you used, usually within 5 to 10 working days after we receive the item back.
- Items that are used, washed, personalised or without their original packaging cannot be returned for a change of mind.
8. Your choice
You may order by phone instead of this website if you prefer: 📞 24312328 or 👤 owner +965 99529389.
9. Contact
For any privacy, delivery or return question, contact the shop owner on +965 99529389, on WhatsApp, or through the chat button on this site.